Terms & Conditions PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. The RJHairExtensions.com “Terms & Conditions” govern the use of this website and the purchase of any products from it. The website is owned and operated by Rami Jabali Hair Fixing Center and Spa, LLC. In the context of this website, “we”, “our” and “us” mean www.rjhairextensions.com and “you” and “your” mean you, the user or customer of this website. If you do not agree with these terms and conditions of use, please do not use this site. If you require more assistance you may contact us by emailing Customercare@RJhairextensions.com You will receive a response within 24 hours. COPYRIGHT The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.rjhairextensions.com. Copyright 2016, Rami Jabali Hair Fixing Center and Spa, LLC RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.rjhairextensions.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. Furthermore, you agree not to change or delete any proprietary notices from materials downloaded from the site. TRADEMARKS All trademarks, service marks and trade names of www.rjhairextensions.com used in the site are trademarks or registered trademarks of Rami Jabali Hair Fixing Center and Spa, LLC INTELLECTUAL PROPERTY RIGHTS You acknowledge and agree that all copyright, designs, the “look and feel” of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described, including Rami Jabali Hair Fixing Center and Spa, LLC. Software and all HTML and other codes contained in this site, shall remain at all times vested in Rami Jabali Hair Fixing Center and Spa, LLC. and/or are the property of their respective owners. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this site are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the content only as expressly authorized by Rami Jabali Hair Fixing Center and Spa, LLC and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. CHANGES TO TERMS We reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes. CHANGES TO PRODUCTS AND PRICES We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice. While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. ELIGIBLE RJ PRODUCTS FOR RETURN AND/OR EXCHANGE The ONLY products that are eligible for exchange and return are the hair extensions: clip-in extensions, tape-in extensions, U-tip extensions and I-tip extensions. Any other items like wigs, braids, weaves, accessories, hot tools, clip-in bangs, clip & wrap ponytails, braided hairbands, single clip-in hair extensions, hair brushes, styling tools, nail products and materials, tattoo products/stickers and tools, hair clips, hair care products, Henna stickers and/or gift cards will be considered as a FINAL SALE item and not eligible for return or exchange. -You may return or exchange RJ Hair Extensions only if the item was purchased at full price. If the RJ Hair Extensions was purchased with a discount code or any kind of special offer, the sale will be considered as a FINAL SALE. The item will not be eligible for return, but it will still be eligible for exchange. COLORS We have made every effort to display as accurately as possible the colors of our products that appear on the site. We cannot guarantee that your computer monitor’s display of any color will be accurate. SECURITY & PAYMENT Your financial and identity protection is our most important priority. That is why we process all payments through Net Work, which is one of the safest and most secure payment processing systems in the world. DUTIES AND TAXES All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any.) Those charges vary greatly from country to country and will not be covered by RJ Hair Extensions. RESOLVING YOUR CONCERNS If you have any concerns with, or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at Customercare@RJhairextensions.com and we will respond within 24 hours. RETURN AND EXCHANGE SHIPPING CHARGES You are responsible for all return and/or exchange shipping costs. We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange and/or return your unopened RJ Hair Extensions set. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. NON-RETURNABLE OPENED HAIR EXTENSIONS Human hair extensions are considered to be a hygienic product. Therefore, we do not offer returns or exchanges if the safety seal on the packaging has been broken. RETURNED ITEMS RJ Hair does not take responsibility for any item(s) that are sent to us unregistered. RJ Hair does not offer refunds for items sent without a tracking number. Please be sure to mail your package only through an insured, traceable delivery service. BACK-ORDER ITEMS Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it! -The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed. -You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item. We will take care of it for you from here on out! -We will do our best to estimate when back ordered items are expected to ship, and post this information on the website; this is only an estimation, subject to change, and shipping dates are not guaranteed.
